Returns and refunds 2018-08-06T14:53:13+00:00

Made for the right of withdrawal


Customers have the right to terminate its contract without penalty and without giving any reason, within 14 days from the day of receipt the goods purchased, according to D. 206 of 22.07.2005 (Consumer Code).

In case of withdrawal, the customer should send the goods back by his own expenses within 14 working days from the date of receipt. It is important to agree with us concerning the goods ‘return.

For all doubts or information about this object, feel free to contact us to the Customer Service at the following number +39 049 9368105 (from 9.00 to 12.00 and from 2.00 pm to 6.00 pm) or by e-mail at [email protected]

The return right is exercised by filling up the form in this page

To exercise his right of withdrawal, it is important to consider certain conditions:

– The purchased products must be undamaged and packed in the original packaging, accompanied by any accessories, instructions and provisions.

  • In this case, Risks and costs of returning the goods are charged to the customer, as required by law.
  • After receiving the product, BelVetro reserves the right to assess the conditions and proceed to the total repayment of the sums due only if perfectly intact. The amount and timing of the reimbursement will be communicated by e-mail and credited with the same method of payment used to purchase, or by bank transfer.
  • As preview from the “Customer Code”, the right of withdrawal is excluded for personalized products or for goods made in special measure.

Made for non-compliance and defects 

All products in the web –site are furnished by a spare parts and the products are carefully check from expert persons before to be packing.

Anyway in case of defects or technical non-compliance , our simple proceed gives you the opportunity to give the merchandise back in a very few click.

To have the right to a complete substitute or a reimburse of the merchandise, it is necessary to take into consideration just few conditions:

  • In case of return product non-compliance of defected , the transport cost will be added to Belvetro
  • The purchased products should be perfectly whole and packing the original packaging with all eventual accessories, instructions or all inside in the original packing.

After receiving the product, Belvetro reserves itself to value the effective conditions and to proceed to reimburse the total amount, the merchandise which do not respect the conditions of “ same of new”, it will be consider as “used” and after having advise the customer, it will be send back to the customer with the transport cost added.

Request of spare parts, for components of Murano chandeliers, arrived brooked or not present in the packaging as spare parts.

In case of breaking chandeliers components which exceptionally arrive brooked it is necessary to follow the following proceed to obtain the spare parts free of charge:

  • Attached the form, all fill up and the pictures of the broken parts in the packaging (before opening the casing with broken pieces) and of the part after taking out of the packaging. In this way we understand, right away, which kind of component has to be replaced.

Name (required)

Surname (required)

Your email (required)


Preferred Time

Person in charge

Reference and date order (required)

Product Name (required)

Product Code (required)

Quantity (required)

Attach photo of the demage piece to be replaced (formato file: gif, png, jpg, jpeg) dimensione max: 2MB

if it is impossible to send a picture, contact the customer service or [email protected]